fbpx

We Deliver Across the GTA - (Gelato can not be delivered) 48 Hours Notice Required

Jeanette's Cakes

CAMPS CANCELLATION/REFUND POLICY

Refunds can be processed as a:

Refund – Up until 30 days prior to the start of the session and/or if we cancel a program. A $35.00 cancelation fee will be charged unless we cancel the program*

We are happy to provide a Camp Credit – we will reserve the amount paid into a credit which can be used towards any available camp programs or other products and services that we offer.

Missed Camp Policies

Our fees are for a service over a specified period of time and are not a day-to-day fee. Missing camp days for any reason will not be subject to any refunds or pro-rating of fees.

CAMPS CANCELLATION/REFUND POLICY

Full refunds will be issued for any cancellation received 30 days or more prior to the start date of the session you wish to cancel with a $35.00 processing charge. For cancellations received 15-29 days prior to the start of the session, refunds will be subject to a $100 administration fee, per camper, per week.  Requests for cancellations received within 14 days of the camp start date are non-refundable. Refunds will not be granted for inclement weather or for days of camp not attended.

Jeanette’s Cakes Camps will do everything possible to avoid program cancellations; however we reserve the right to cancel a session of camp if the minimum enrollment is not met or if other unforeseen circumstances occur. In these situations, we will accommodate your child in an alternate program/alternate week, or we will provide you with a full refund at your discretion with the refund processing charges.

*Why do you charge a refund processing fee?

Once we charge your credit card, we pay our credit card processing company a processing fee which we can not claim back. We also have the added cost of bookkeeping.  A great deal of time and preparation goes into our clamps and with very slim margins, we need as much time as possible to try and fill any vacant seats.  Consider buying a space in a camp in the same way that you would buying a ticket to a concert or an event. If you failed to show up to an event you had purchased a ticket to, you cannot get credit back from the venue. Please think of our classes in the same way!